Sistem Pengurusan Aduan Majlis Daerah Rembau

ABD AZIZ, FAZRINA AZRIN (2005) Sistem Pengurusan Aduan Majlis Daerah Rembau. Other thesis, Universiti Teknologi Malaysia.

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Abstract

The Rembau District Council On-Line Complaints Management System is specifically developed to manage the problems of complaint in a more systematic and effective manner. The main objective of the system is to improve the management problems of the Rembau District Council and to take immediate and proper actions based on the complaints or grievances reported through the on-line. The system also helps to determine the various departments in the Rembau District Council for appropriate actions based on the categorized complaints. The public will be able to access the status of the follow-up actions taken up by the department concerned on the complaints or grievances lodged by them through the action progress report. All the data of the complaints reported will be stored in a database. The developed system is to improve the management mechanism of the complaint and to facilitate the public in the district of Rembau to lodge whatever grievances or dissatisfaction so as to get better services provided by the Rembau District Council. Besides that, the system will reduce the time spend in handling the complaints and the actions taken are done in a more systematic manner. The system make use of the Prototype Evolution Methodology and implementation of object oriented. The software is based on the Macromedia Dreamweaver MX2004 and Personal Homepage PHP. Therefore, the system it is able to solve the various problems encountered by the Rembau District Council in dealing with complaints made by the general public.

Item Type: Thesis (Other)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Computer Science and Information System > Information System
Depositing User: Unnamed user with email knizam@utm.my
Date Deposited: 04 Jul 2013 07:20
Last Modified: 04 Jul 2013 07:20
URI: http://ir.fsksm.utm.my/id/eprint/2812

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